Customer support

We're a small team and read every message. We aim to reply within 2 working days (Monday–Friday, excluding UK bank holidays).

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We use what you send us only to answer you — see our Privacy Policy. You'll get an email copy of your message for your records.

Cancelling a subscription

Fastest: Account → Cancel subscription. Or choose "Billing or cancellation" in this form. Either way your access runs to the end of the period you've paid for and no more payments are taken. Details in our Terms, section 6.

Your data

To see, correct or delete the data we hold about you — or to have your name or address removed from planning leads — choose "Data request". See the Privacy Policy.

Good to know

This form is the quickest way to reach us and gives you an emailed copy for your records. Questions about a card charge? Your Stripe receipt also has a link to manage your subscription.